💬 WhatsApp: Reply and Sell

The Inbox lets you talk to your customers without leaving Cartva.

📖 How to do it (simple)

1. Open the Inbox.
2. Click a customer's name.
3. Read their message.
4. Reply kindly.

💡 Our tips to sell more

• Be fast: customers love instant replies.
• Send links: if a customer asks for a price, send the product link.
• Confirm everything: ask for the address and phone number to avoid mistakes.

⚠️ The 24-hour rule

WhatsApp only lets you reply if the customer messaged you less than 24 hours ago.

• If it's been longer, you can't write again (unless the customer sends a new message).

❌ If it's not working

• Check that your internet is working.
• Check that the customer hasn't blocked your number.