📦 Orders: How to Manage Them

This is where you see who bought what in your store.

🎯 What you'll do

• Confirm the customer's information.
• Check that you actually received the money.
• Prepare the package and deliver it.

📝 Steps to follow

1. Go to Orders.
2. Click an order in the list.
3. Check the items and the customer's address.
4. If the customer paid by MonCash (Manual): ask them for a screenshot of the confirmation message, then mark the order as Paid.
5. Change the status: Pending ➡️ Preparing ➡️ Delivered.

💡 Quick example

• A customer buys 2 T-shirts.
• You get a notification.
• You verify the payment.
• You prepare the package.
• You send it to the customer.

⚠️ Warning

• Never mark an order as Paid if you haven't seen the money on your phone or in your account.
• If an item is out of stock, call the customer right away.