Orders: From New to Completed
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Written by Cartva TeamUpdated 2026-04-06
1 min read
Orders Overview
Orders are the heart of your store. Use the Orders module to confirm, prepare, ship, and complete each order.
In 1 minute (Beginner)
- A customer places an order
- You confirm the details (address + payment)
- You prepare the package
- You deliver or ship
- You mark it completed
Recommended order process
- Open Orders
- Check Pending orders
- Contact the customer if something is missing (address or payment proof)
- Update the status as the order progresses
Common issues
- Orders are unpaid: check the payment method and proof of payment
- Stock problems: update inventory and avoid overselling
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