Unified Inbox Basics

The Inbox lets you talk to your customers without leaving Cartva. It helps you answer faster, track conversations and avoid losing messages.

In 1 minute (beginner)

• All customer chats appear in one place
• Click a chat to reply
• Confirm the order details
• Use notes and tags (if enabled) to stay organized

Daily workflow

1. Open Inbox.
2. Reply to new messages first.
3. Confirm the order details: product, quantity, address, phone number and delivery.
4. If needed, send the product link or an order status update.

Tips to sell more

• Be fast: customers love quick replies.
• Send links: if a customer asks for a price, send the product link.
• Keep it short: ask one question at a time.
• Use saved replies for repeated questions (delivery fee, opening hours).

The 24-hour rule

WhatsApp only lets you send a free-form reply if the customer messaged you less than 24 hours ago. After that, use an approved message template or wait for the customer to write again.

Common issues

• No messages appear: check your WhatsApp integration status.
• I can't reply: the 24-hour window may be closed.
• Messages don't send: check your connection, and that the customer hasn't blocked your number.